Vitality Heart GH

Terms and Conditions of Service

Last updated: 22 January 2026

Important:

By accessing and using the website and services of ZAHEJUJ, you agree to be legally bound by these terms and conditions. If you do not agree with any part of these terms, you should not use our services.

1. Company information

Business name: ZAHEJUJ

Address: Bolgatanga Road 65, Tamale, Ghana

Email: contact (at) zahejuj.shop

Telephone: +233 37 202 4404

Website:

2. Definitions

Term Definition
"We"/"Company" ZAHEJUJ and its authorised representatives
"User"/"Customer" Any person who accesses or uses our services
"Services" All products, services, and content offered through our website
"Content" Texts, images, videos, software, and other materials available on the site
"Account" User profile registered in our system

3. Acceptance of terms

By using our website or services, you confirm that:

  • You are over 18 years of age or have parental/guardian consent
  • You have the legal capacity to enter into contracts
  • You have read, understood, and agree to these terms and conditions
  • You accept our Privacy Policy and Cookie Policy
  • You will provide truthful and up-to-date information

Minors: Users under 18 years of age must obtain explicit consent from their parents or legal guardians before using our services.

4. Description of services

E-Commerce

  • Sale of physical and digital products
  • Processing of orders and payments
  • Real-time inventory management
  • Shipment tracking
  • After-sales customer service

Account Management

  • Profile registration and management
  • Purchase and transaction history
  • Wish lists and favourites
  • Preference settings
  • Subscription management

Support and Communication

  • Online chat and telephone support
  • Support ticket system
  • Knowledge base and FAQ
  • Newsletters and communications
  • Service notifications

Additional Services

  • Personalised analysis and reports
  • Third-party integration
  • Consultancy services
  • Affiliate programmes
  • APIs and web services

5. User registration and accounts

User responsibilities:

Account information:

  • Provide accurate and complete data
  • Keep information up to date
  • Use your real name in transactions
  • Verify information when required

Account security:

  • Keep credentials confidential
  • Use strong passwords
  • Report suspicious activity
  • Do not share access with third parties

Account termination:

We reserve the right to suspend or terminate accounts for:

  • Violation of these terms
  • Fraudulent or suspicious activity
  • False or misleading information
  • Abusive use of our services
  • Prolonged inactivity (more than 2 years)

6. Acceptable use

Permitted uses:

  • Make legitimate purchases
  • Access product information
  • Contact customer support
  • Share genuine experiences
  • Participate in promotions
  • Create wish lists

Prohibited uses:

  • Illegal or fraudulent activities
  • Spam or unsolicited communications
  • Interfering with site functionality
  • Creating multiple fake accounts
  • Violating intellectual property rights
  • Distributing malware or viruses

7. Prices and payments

Pricing policy:

  • Currency: All prices are displayed in Ghanaian Cedis (GH₵) unless otherwise indicated
  • VAT included: Prices shown include Value Added Tax where applicable
  • Price changes: Prices may change without prior notice, but prices at the time of purchase will be honoured
  • Pricing errors: We reserve the right to cancel orders with obvious pricing errors
  • Special offers: Promotions have specific terms and limited duration

Accepted payment methods:

Visa

Mastercard

PayPal

Mobile Money

Payment security: We use SSL encryption and comply with PCI DSS standards to protect your financial information. We never store credit card data on our servers.

8. Shipping and delivery

Zone Delivery Time Shipping Cost Tracking
Accra 1-2 working days GH₵ 10 - GH₵ 20 Real-time
Greater Accra Region 2-3 working days GH₵ 15 - GH₵ 30 Real-time
Major Cities 3-7 working days GH₵ 20 - GH₵ 50 Daily updates
Remote Areas 5-10 working days GH₵ 30 - GH₵ 80 Periodic updates

Free shipping:

  • Purchases over GH₵ 500 throughout Ghana
  • Premium members with no minimum purchase
  • Special promotions according to season

9. Intellectual property

Rights reserved:

  • Site content: All texts, images, logos, videos, and designs are property of ZAHEJUJ
  • Trademarks: Trade names and logos are protected by trademark rights
  • Software: The code and functionalities of the site are protected by copyright
  • Databases: Information compilations are protected as intellectual work

Permitted use: Only personal and non-commercial use of content is permitted, except with express written authorisation.

10. Limitation of liability

Liability exclusions:

  • Service availability: We do not guarantee 24/7 website availability
  • Information accuracy: Although we strive to maintain accurate information, errors may exist
  • Indirect damages: We are not responsible for consequential damages or loss of profits
  • Third parties: We do not control or are responsible for integrated third-party services
  • Force majeure: Events beyond our control that prevent compliance

Liability limit: Our total liability shall not exceed the amount paid for the specific product or service in the last 12 months.

11. Dispute policy

Resolution process:

  1. Direct negotiation (30 days)
  2. Mediation (60 days)
  3. Binding arbitration
  4. Jurisdiction in Ghanaian courts

Applicable law:

  • Current Ghanaian legislation
  • Courts of Accra
  • Language: English
  • Consumer Protection Agency competent for consumer disputes

12. Modification of terms

We reserve the right to modify these terms and conditions at any time.

Notification process:

  • Minor changes: Update on the website with new date
  • Significant changes: Email notification 30 days in advance
  • Changes in payment terms: Notification 60 days in advance
  • Continued use: Constitutes acceptance of new terms

If you do not agree with the modifications, you may cancel your account and discontinue use of our services.

13. Service termination

Causes of termination:

  • By the user: You may cancel your account at any time
  • By us: For violation of terms, fraudulent activity, or business reasons
  • Automatic: For prolonged inactivity (24 months without activity)

Effects of termination: Loss of account access, cancellation of pending services, and data retention according to privacy policies.

14. General provisions

Independence of clauses:

If any provision is declared invalid, the rest of the terms shall remain in force.

Entire agreement:

These terms constitute the complete agreement between the parties.

Assignment:

You may not transfer your rights without our written consent.

Waiver:

Failure to enforce compliance does not constitute waiver of rights.

15. Contact and legal support

General contact:

  • Email: contact (at) zahejuj.shop
  • Telephone: +233 37 202 4404
  • Address: Bolgatanga Road 65, Tamale, Ghana
  • Hours: Monday to Friday, 9:00 AM - 6:00 PM

Legal matters:

  • Legal email: contact (at) zahejuj.shop
  • Notifications: Must be sent in writing
  • Language: English (official documents)
  • Response: 5-10 working days

Consumer protection:

These terms do not limit your rights as a consumer under Ghanaian law. For complaints or disputes, you may contact the Consumer Protection Agency: 0302 666 331 or www.cpa.gov.gh

Regulatory framework:

These terms are governed by the Consumer Protection Act, 2017 (Act 961), Data Protection Act, 2012 (Act 843), and other applicable regulations in Ghana.